All plays
Forms & checkout
Collapse rarely used address fields
Strong evidenceFor Ecommerce
Build this play with TailorWhen to use it
When checkout shows 'Address line 2', 'Company' or 'Delivery instructions' open by default though few buyers use them.
How to run it
Hide each behind a small '+ Add apartment or company' link that shows the field only when clicked.
Why it works
Make the action easier to complete
Every visible field adds effort and one more place to make an error. Baymard explicitly recommends hiding Address Line 2 and Company behind links, which moves checkout closer to the ~12-element ideal.
Source: Baymard Institute
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