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    Forms & checkout

    Collapse rarely used address fields

    Strong evidenceFor Ecommerce
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    When to use it

    When checkout shows 'Address line 2', 'Company' or 'Delivery instructions' open by default though few buyers use them.

    How to run it

    Hide each behind a small '+ Add apartment or company' link that shows the field only when clicked.

    Why it works

    Make the action easier to complete

    Every visible field adds effort and one more place to make an error. Baymard explicitly recommends hiding Address Line 2 and Company behind links, which moves checkout closer to the ~12-element ideal.

    Source: Baymard Institute

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