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    Debug: the wrong experience is showing

    From the Tailor AI team · Reviewed

    troubleshootingdeliverytargetingcache

    Answer

    Wrong experience usually means overlap/priority, missing UTMs, or sticky assignment. Prove match logic in preview with forced params, then fix the rule ordering.

    Steps

    1. Paste your targeting rules summary (I’ll point out overlap).
    2. If you have redirects, confirm UTMs survive the redirect chain.

    Caveats

    If a CDN caches HTML aggressively, you may see stale content even after rule fixes.

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