Tailor AI · Help · Troubleshooting
Why do I see the control page when I expect a treatment?
From the Tailor AI team · Reviewed
Answer
You might not be allocated to the test group. Tailor randomly assigns visitors, so you may land in control. Try incognito mode, add ?preview_mode=treatment to the URL, or clear your cache and force refresh.
Common reasons: (1) You were randomly assigned to control. (2) The experiment isn’t active or is deramped. (3) Your targeting rules don’t match your current session. (4) Browser cache is serving a stale version.
What I'd do next
- Try opening the page in incognito/private mode.
- Add ?preview_mode=treatment to the URL to force the treatment.
- Clear cache and hard refresh (Ctrl+Shift+R / Cmd+Shift+R).
- Check experiment status and results in the Tailor web app at app.tailorhq.ai.
- Preview control or treatment variants from the Chrome extension or web app.
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