All plays
Proof & trust
Put free returns next to the price
Strong evidenceFor Ecommerce
Build this play with TailorWhen to use it
When the store offers free returns or delivery but the policy lives in the footer or FAQ, out of sight on product pages.
How to run it
Add '& Free Returns' right beside the product price, and put free-delivery messaging near add-to-cart.
Why it works
Remove the cost of being wrong
A free-returns policy only lowers risk if shoppers know about it. Zalora surfaced the message next to the price on product pages and lifted checkout rate 12.3% in a VWO split test.
Source: VWO case: Zalora
Related plays
